How To Have Muse Buzz In Short Term Rental Guests At Apartment or Condo Buzzer Or Intercom

Muse helps run your short-term rental business, but a guest arriving at 1 a.m. still needs you to answer the building buzzer. Miss the call and they're stuck outside, even with the apartment's keypad code. You want Muse to handle building access too, so every late check-in doesn't wake you up.

How to fix it

Choose how guests will get through the building entrance when you're asleep or unavailable.

Option	Pros	Cons
Answer the buzzer call yourself	No new setup; you can speak to each guest before letting them in	Every arrival needs you to be awake and reachable, including delayed flights and late check-ins
Co-host or local property manager	Someone local can handle arrivals and help guests in person	Adds cost; someone still has to cover late arrivals at every building
Entrance lockbox with a building key or fob	Guests can collect the key without waiting for you to answer a call	Requires building permission and an accessible location; code changes and key returns need managing
BuzzerAPI	Gives Muse an API for guest codes that expire at checkout and building access history	Quick one-time setup with your building

Where BuzzerAPI helps

BuzzerAPI connects your existing phone-based apartment or condo buzzer to Muse through authenticated API tools. Your building manager programs the supplied virtual number for your unit, with no new hardware or rewiring.

Once your subscription and building setup are complete, ask Muse to create a guest code with an expiry matching checkout and include it in the check-in instructions. Guests enter the code at the building buzzer, so a delayed arrival doesn't require a live call to you.

If a guest extends their stay, ask Muse to update the code's expiry. BuzzerAPI handles the building entrance; include the apartment's smart-lock code or key instructions alongside it so guests can get through both doors.